What happens if someone doesn’t pay back?
Simpl uses sophisticated algorithms to identify trustworthy people. This is why hardly any Simpl user ends up refusing to pay. But in case there’s payment delay of beyond 7 days, Simpl can charge a late penalty of upto Rs. 250. In case a user informs us about any issue s/he is facing, we withhold the late penalty. User are also notified multiple times via Email and SMS before the penalty is levied. We hate hidden charges as much as you.
Just like your telephone bill or any other bill, a Simpl bill is legally enforceable. Hence we’ve almost never seen a complete refusal to repay.