Frequently asked questions
Have questions? We’re here to help.
I Am Unable To Transact Using Simpl. What Could Be Wrong?
How Can I Increase My Spending Limit?
How Do I Change My Communication Preferences For Communications From Simpl?
How Do I Deactivate My Simpl Account?
Why Am I Not Seeing Simpl Option On Payment Page Of Some Merchants?
How Do I Change The Contact Number Linked To My Simpl Account?
My Account Has Been Compromised, What To Do?
I Am Unable To Log In Into The Simpl App. What Should I Do?
What Are The Benefits Of Using Simpl?
How Does Simpl’s Billing Cycle Work?
Can I Use Simpl To Make QR Code Or Card Payments?
What Are All The Different Product Offerings From Simpl?
Where All Can I Transact Using Simpl?
Can I Get A Longer Billing Cycle On Simpl?
How Long Does It Take For Refunds To Reflect In Simpl Account?
How Does Cashback For My Order Work In Simpl?
How Is The Refund Against An Order Is Adjusted?
I Have An Issue Related To The Order/Transaction I Made Using Simpl. Can Simpl Help?
How Does Simpl Billing Cycle Work?
Why My Bill Repayment Is Failing Repeatedly?
How Does Late Fee Work In Simpl?
If you further delay your bill payment beyond 20 days from the date of bill generation, an additional late fee basis the outstanding amount is applicable.
My Simpl Bill Repayment Failed Despite Bank Account Debit. What Should I Do Now?
What Happens If I Delay My Simpl Bill?
Are There Any Fees Associated With Repaying Simpl?
What Is Billbox? What Are The Benefits Of Using Billbox?
Why Am I Not Able To Recharge Or Make Payment Using Simpl?
What Is The Convenience Fee Added To My Transactions?
Is Everybody Eligible To Use Billbox?
Why My Recharge/Bill Payment Has Not Been Processed Despite Successful Payment?
What Is Billbox Autopay?
What Is Pay-In-3 And How Does It Work?
Can Simpl Pay Later Be Used With Pay-In-3?
Can I Make Manual Payments Before The Installment Dates? How Can I Separately Pay For The Pay In 3 Bill?
What Are The Benefits Of Pay-In-3?
Can I Convert A Simpl Pay Later Purchase To Pay-In-3?
Cant find a solution?
Get in touch with us via firstname.lastname@example.org.
Or Connect with our chatbot Sia on this page.
shoppers on Simpl
Get the seamless payment experience you deserve while shopping from popular brands.